Terms and Conditions
Terms and Conditions of sale
The following terms and conditions apply to Venue Cymru theatre/event tickets:
- No tickets will be exchanged or monies refunded.
- Tickets can only be refunded in the event that the performance is cancelled.
- In the event of a cancelled performance, Venue Cymru will not be liable for additional travel or accommodation expenses.
- Reselling this ticket for profit or commercial gain makes it void.
- Please check carefully the theatre, date and time printed on your ticket as mistakes cannot always be rectified after the booking has been confirmed.
- The management reserves the right to amend the programme or artistes without notice. In these instances Venue Cymru is not obliged to refund the ticket or exchange for another performance.
- If you arrive later than the advertised start time or you need to leave the auditorium for any reason then you may be asked to wait until a suitable break in the performance before you can take your seat. This may be the interval.
- The Venue Cymru Management reserves the right to refuse the ticket holder permission to the premises.
- Cameras, recording devices, glasses and crockery are not permitted in the auditorium.
- Tickets for unreserved events cannot be re-issued if lost.
- On rare occasions the performance or public areas may be filmed, sound recorded or photographed. Buying a ticket affirms your consent to the filming, sound recording and/or photography of yourself as a member of the audience and possible subsequent broadcasts/publication.
- Mobile phones and pagers must be switched off at all times in the auditorium.
- Strobe lighting, smoke effects, loud bangs and gunshots are sometimes used in productions. Please contact the Box Office for further details.
From time to time Venue Cymru runs special offers for patrons on the mailing list. The following standard terms and conditions apply:
- Offers/discounts can not be redeemed against tickets already purchased
- Offers/discount can not be used in conjunction with any other offers or discounts
To join the Venue Cymru mailing list and be eligible for selected special offers please click here.
Where Venue Cymru offers theatre tickets as competition prizes the following terms and conditions apply:
- Tickets are only valid for the date and show stated and can not be exchanged
- Tickets have no monetary value